Client Testimonials

  • I have been working closely with Julie Kliger for almost 2 years planning and implementing the Daughters of Charity Health System Clinical Advancement in Research and Education (CARE) program. This grant funded program has multiple objectives but the primary clinical goal is the reduction of sepsis mortality by at least 25%. At its core the work is focused on partnering with front line staff to implement sustainable change.

    From the moment I first met Julie, I was impressed with her deep knowledge of quality improvement not only from an academic, but also a realistic and practical sense. As a nurse herself, she has first hand knowledge of the challenges front-line clinicians face – and how to achieve success despite them. Our program at the Daughters of Charity is still in its beginning stages, but to date the nurses and staff have been nothing but impressed and enthusiastic about the program. Julie’s curriculum provides essential information from the some of the best minds in medicine and quality improvement. She is flexible, responsive, and deeply passionate about her work. She’s been a joy to work with, and I am confident that our CARE program will be a great success and arm our nurses with the knowledge, confidence and connections to apply to other clinical topics once the grant ceases.

  • Nancy Carragee, RN, MS, Vice President of Quality, Daughters of Charity Health System
  • Sue Currin, CEO, San Francisco General Hospital
  • The Positive Conversations workshop was invaluable and left me with a greater sense of awarenes for everyday conversations. In addition, I have acquired new techniques and skills that will be useful in diffusing difficult situations/conflict in the workplace as well as in my personal life.

  • Gwendolyn Robinson, Clinical Nurse Educator, Kaiser Permanente
  • I would characterize the impact of P3 on the [hospital] staff as phenomenal. It has provided them with the tools and resources to directly improve patient care and safety at the bedside. They have learned the usefulness of evidence based practice and how to ‘spread’ the lesson learned. Many of the nurses who did not consider themselves leaders have grown professionally into strong effective change agents and nursing leaders.

    They have discovered terms such as test of change, how to apply it and how to use data to facilitate change. P3 has transformed our nurses, provided them with increased self esteem and has given them the encouragement and confidence to take on challenges.

    Mariellen Faria, CNO, St. Rose Hospital
  • I have performed medication safety assessments in over 40 hospitals in the last year, but had not been to a hospital that had been involved with the P3 Program until my assessment at St. Rose Hospital in July. I found many nursing practices related to medication administration at [the hospital] to be exemplary, and frankly, much better than I routinely encounter. It was clear to me that something unusual was going on in this hospital. The nurse attention to detail when removing medications from the automated dispensing cabinet, the second review before leaving the med room and the final review prior to administration were all spot on. This was not just one nurse, but every nurse I observed. I watched a nurse double check an insulin dose with a level of attention that I rarely see. I don't know if you have documented statistics or not, but I feel certain that medication administration errors must have decreased after institution of P3.

    Dan Ross, PharmD, Medication Safety Consultant
  • The program helped us tap into our most valuable resources, our staff!

    Former CNO, Contra Costa Regional Medical Center
  • I feel more confident during med pass time by following the P3 guidelines. My patients are getting the utmost care and consideration for their safety and well-being.

    New Nursing Graduate